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We believe investing in your home or office should be determined by your needs, not a sale.
Buy with confidence. We’ll take care of the rest.
We believe investing in your home or office should be determined by your needs, not a sale.
Buy with confidence. We’ll take care of the rest.
If we offer a new promotion within 45 days of the date you placed your order that would have saved you money, we'll match it. In fact, in most cases we'll do it automatically and proactively.
If we offer a new promotion within 45 days of the date you placed your order that would have saved you money, we'll match it. In fact, in most cases we'll do it automatically and proactively.
There's not many, and we hope they make sense. Here they are (including an explanation for each exclusion).
There's not many, and we hope they make sense. Here they are (including an explanation for each exclusion).
Standard promotions do not apply to in-stock or floor models.
Standard promotions do not apply to in-stock or floor models.
From time to time we may offer discounted delivery. These are generally worked out in coordination with some 3rd party carriers we use for long-distance deliveries and therefore can be challenging to honor on orders placed prior to these arrangements.
From time to time we may offer discounted delivery. These are generally worked out in coordination with some 3rd party carriers we use for long-distance deliveries and therefore can be challenging to honor on orders placed prior to these arrangements.
We understand that sometimes you need something fast. Given that each piece of furniture ordered is made by hand in our Thetford, VT workshop, accelerating the production of one piece by definition means reprioritizing another. For this reason we generally do not offer any promotional discounts on rush orders.
We understand that sometimes you need something fast. Given that each piece of furniture ordered is made by hand in our Thetford, VT workshop, accelerating the production of one piece by definition means reprioritizing another. For this reason we generally do not offer any promotional discounts on rush orders.
While we love working on custom pieces, they are typically meaningfully more complicated in both the design and production process as it likely will require CAD drawings, potentially retooling of machines, and obviously the one-off production of a bespoke piece of furniture. For these reasons we generally don’t offer promotional discounts on custom pieces, and therefore would not qualify for any new promotions.
While we love working on custom pieces, they are typically meaningfully more complicated in both the design and production process as it likely will require CAD drawings, potentially retooling of machines, and obviously the one-off production of a bespoke piece of furniture. For these reasons we generally don’t offer promotional discounts on custom pieces, and therefore would not qualify for any new promotions.
Occasionally we may offer “bonus savings.” This may be a coupon code, or flash sale type of event. While there may be instances these savings can be applied retroactively, it’s not something we offer by default, or automatically.
Occasionally we may offer “bonus savings.” This may be a coupon code, or flash sale type of event. While there may be instances these savings can be applied retroactively, it’s not something we offer by default, or automatically.
Ultimately your happiness is our top priority. We endeavor to have simple, straightforward policies that are fair and transparent. If you have a question, either before placing an order, or about something you’ve recently purchased, please reach out to us anytime.
Ultimately your happiness is our top priority. We endeavor to have simple, straightforward policies that are fair and transparent. If you have a question, either before placing an order, or about something you’ve recently purchased, please reach out to us anytime.